In this guide, we will walk you through the steps to get started, explore the features, and provide helpful tips
The tool is designed to craft thoughtful, appropriate responses to customer reviews.
Whether dealing with positive feedback or handling criticism, it will generate a professional response that considers the customer's perspective and promotes your brand image.
To access the tool, sign up for a subscription plan*. After completing the registration process, log in using your credentials.
* here is more about Pro and Free versions.
Follow these steps to use the tool effectively:
Select the desired AI model (Basic GPT-3.5 or Premium GPT-4) from the dropdown menu.
Suitable for basic tasks and quicker results, GPT-3.5 consumes fewer tokens and offers faster processing.
For more advanced tasks and higher-quality output, select GPT-4 which provides the best results but requires 5x the tokens and has a slower processing speed.
- Enter the Customer Name in the designated field.
- Copy and paste the Review into the appropriate field. This should be the full text of the customer's review.
- Click Generate to produce a professional and appropriate response to the review.
- Review the generated response.
Once satisfied with the result, click "Copy to Clipboard" or "Save to a Document" to store your rewritten content.
Useful Tips for Using Review Responder
- Personalize your response: add a personal touch to the tool's suggested response.
- Act promptly: quick responses, especially to negatives, can help maintain your company's reputation.